Why are emails being filtered for junk or spam?
95% of today's emails sent throughout the world are spam-related. So it's no wonder email service companies are overly sensitive to filtering out email to reduce the amount of spam or virus-induced emails from ever reaching your inbox.
Many email clients (used on your desktop or mobile phone) and mail service providers enable junk or spam mail filtering. While they typically do a great job, they also occasionally mark legitimate emails as junk/spam and often move them to junk or spam folders and not the inbox. So unless you check your junk folder, you will miss these emails.
If you have junk or spam mail filtering enabled, you need to routinely check these folders.
How to mark emails labeled as Junk as NOT Junk/spam.
There are well over a dozen email providers used, so we can not account for them all, but most have similar processes that could be followed. We will cover a couple of the most popular used email clients used today.
Microsoft Email Clients/Services Junk Mail Filtering
MICROSOFT SUPPORT - LABEL YOUR EMAIL AS NOT JUNK
Microsoft (Outlook 2016/2019, Office 365 Services) labels legitimate mail as junk more than any other provider. If you find yourself using these services you will need to manage your junk mail folder, unless you disable the junk mail filtering.
MICROSOFT SUPPORT - DISABLE MOVING EMAIL TO JUNK EMAIL FOLDER
If you don't want to check your junk mail folder regularly (recommended by Microsoft), you can disable it. I found and provided two of their support articles for your reference, which should help.
Gmail Email Clients/Services Spam Mail Filtering
GMAIL SUPPORT - FILTERING THESE MESSAGES
You can easily set up a Gmail rule to tell it to never send it to spam (so it always shows in inbox).
- Access your Gmail as normal
- Click the cogwheel in the top right, then select settings
- Select "Filters and blocked addresses", then scroll to the bottom and select "create a new filter"
- Then fill in either the From address or the Subject of the email you do not want to go to spam, and then click Create filter
- On the next page, select "Never send it to spam" and click "Create filter".
To stop a message from being sent to Spam in the future, you can:
- GMAIL SUPPORT - Add the sender to your Contacts.
- GMAIL SUPPORT - Filter these messages. (also see above)
These are the most common 3rd party email services that typically prevent our clients from seeing their website email notifications in their inbox. The fix is really easy for either, and once completed, should never have to do it again.
While we can't fully support troubleshooting 3rd party email services, we will do a best effort to help you out. Please submit a ticket if assistance is still needed.