There are many reasons why emails do not make it to the destination, and when this occurs, you can typically expect to receive a "bounce" auto-reply email back.
Common Reasons That Cause an Email to Bounce
- You may have hit you're per-hourly sending limit
- The destination address has a typo in the address
- The destination email services are currently experiencing issues
- Your email was flagged as spam (subject missing, many URL links are listed in email etc...)
- These are just a few common reasons.
Many times you will receive an auto-reply message with some information pertaining to why your email did not get to the destination.
Obtaining Assistance
After validating the destination email address is correct, and calling the user verifying they are not having any email issues, please feel free to submit a support ticket with the following information and we will be happy to assist:
Your email address:
The email address you are sending to:
The approximate date and time it happened:
Include a copy of the text on the auto-reply (bounce) message.
With this information, we can scan our email logs. Our email logs contain a lot of information that helps us troubleshoot the problem.