QUICK SETUP GENERAL GUIDE: IMAP
Add your email address to an email client application (Outlook, Apple Mail, Android Mail, etc...).
You can synchronize your mailbox through multiple devices, such as smartphones and tablets, using your favorite e-mail app. You can use any e-mail app available on your device, including the native email app.
OPEN THE EMAIL CLIENT AND ADD A NEW EMAIL ACCOUNT
| ✔ IMAP is recommended rather than POP, because it’s a protocol made to support several devices accessing the same account, with all folders synced on our server, which also guarantees that our backups will be executed. |
- In your email application, click on the button Add account and select a new account of type IMAP.
- Select Manual Setup or Advanced Setup.
- Fill in the server details for:
USER INFORMATION
Name: the name that will be displayed in emails as “From”. It can be your full name, the name of the Company, etc.
Email Address: your full email address, for example, john.doe@yourdomain.com
SERVER DETAILS
Incoming server: imap.emailarray.com
Incoming server port: 993
Incoming server type of encryption: SSL
Outgoing server: smtp.emailarray.com
Outgoing server port: 465
Outgoing server type of encryption: SSL
Check the option for SMTP requires authentication (sometimes referred to as “My server requires SMTP authentication”).
LOGIN INFORMATION
User Name / Email address / Username: your full email address
Password: the password you chose for the email address
4. Click the Finish button to complete the setup
5. Send a test mail
| ✔ If you want to use other ports or protocols, you can use any of these server details. For a device that doesn’t support SSL, you can use the ports for no encryption |
| User: | Your full email address (e.g.: username@yourdomain.com) | ||
| Password: | Your e-mail password | ||
| Server details: | Server address | Recommended Port (SSL) | Optional Port (no Encryption and TLS) |
| IMAP | imap.emailarray.com | 993 | 143 |
| SMTP | smtp.emailarray.com | 465 | 25,26,587 |
| POP3 | pop.emailarray.com | 995 | 110 |
GETTING HELP
While this guide provides the basics of setting up email, please refer to your vendor's documentation for up-to-date instructions in adding email to their product. Below are a few of the most popular on the internet.
- Add an email account to Microsoft Outlook
- Add an email account to your iPhone, iPad, or iPod touch.
- Add another email account to the Gmail app
If you need assistance with setting up a 3rd party email client, we can do our best to help but troubleshooting devices (phones or computers) falls under computer support, which is out of the scope of our email and web services provided. Simply submit a ticket with what client you are setting up and we will review and get back to you. If you need to immediately access your mail to send and receive, simply use our fully supported Webmail solution, which only requires a browser.
